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How do deposits work?Cancel a bookingStripe setupGet verifiedReport a user
Featured articles
🛡️Safety
Cerca Booking Protection
How Cerca protects every booking — deposits, no-shows, and what's covered.
⚖️Disputes
How to open a dispute
Step-by-step guide to resolving a case when something goes wrong.
💳Payments
Payments & deposits explained
How deposits work, when final payment is collected, and refund timing.
📅Bookings
Cancellations & refunds
What happens when a booking is cancelled and when you get your money back.
✓Safety
What is Cerca Verified?
What the verified badge means and why it matters before you book.
🔒Account
Account safety & privacy
How to stay safe in-person, protect your account, and manage your data.
🚩Safety
How to report a user
Step-by-step guide to reporting a provider, customer, or message.
💬Messaging
Message monitoring & safety
How Cerca reviews conversations and why messages may be flagged.
Policies & legal
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Terms of Service
The full legal agreement for using Cerca.
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Privacy Policy
How we collect, use, and protect your data.
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Pricing & Fees
Platform fees, Pro subscription pricing, and how payouts work.
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Community Guidelines
The rules and expectations that keep Cerca safe for everyone.
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