Cerca Help Center
Cerca is a marketplace where customers and local service providers meet, often for the first time. In-app messaging is a core part of how those relationships form — and, occasionally, where bad actors try to take advantage of people.
To keep the platform safe for everyone, our team uses a combination of automated tools and human review to scan messages for:
When our systems flag a message, it may be reviewed by a member of our trust & safety team. Depending on what we find, we may:
We aim to notify you if action is taken on your account. If you believe your account was suspended in error, contact us at support@app-cerca.com.
Message data is used solely for safety and moderation purposes. We do not sell your messages, share them with advertisers, or use them to train external AI models. Access to message content is restricted to team members who need it for trust & safety work.
For full details on how we handle your data, see our Privacy Policy.
Cerca's team will never asks for payment information, passwords, or personal financial details via chat.
If you receive a message that makes you uncomfortable, you don't have to wait for our automated systems. Use the in-app report button on the provider or customer profile, or email us at support@app-cerca.com. Our team reviews every report.
For step-by-step reporting instructions, see How to report a user.
Related: Community Guidelines · How to report · Payments explained